FAQs

I need to cancel or change my order, how do I do this?

 

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order. 

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

 

My order is still not here please help?

 

If you order has taken longer than 20 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay

 

Why did I not receive a confirmation email after placing the order?

 

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

 

I don't have a tracking number, when will I get it?

 

When you receive your dispatched email you can contact us for an update on your tracking. Most orders are shipped with tracking number, but sometimes we could used a Royal Mail 2nd class and unfortunately this comes with no tracking number. 

 

What are the payment options available?

 

We accept all major credit and debit cards through the Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.

 

Has my order been dispatched yet?

 

Orders are generally dispatched within 2-5 working days, sometimes sooner. In most cases, you will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

 

I put the wrong address for my order, can I change it?

 

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

 

I ordered 2 or more items, why did I only receive one?

 

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you! 

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